Trackers
When the status of a shipment is updated by a provider, it will update to one of the statuses below on this list. This will also create an event which you can listen to via our webhooks.
Our status system provides detailed visibility into each stage of a shipment's journey. Statuses marked with an asterisk (*) indicate terminal states where no further updates are expected.
| Status | Description |
|---|---|
created | The package label was created |
provider_at_pickup | The provider has arrived and is waiting for your package (on demand only) |
package_accepted | Your package has been picked up |
in_transit | Your package is in transit. Expect multiple in_transit updates |
out_for_delivery | Your package is out for delivery |
provider_at_dropoff | When the shipping provider is at or close to the recipient (on demand only) |
delivered* | Your package was delivered |
| Status | Description |
|---|---|
rates_generated | When shipping rates were initially generated |
created | The package label was created |
provider_at_pickup | The provider has arrived and is waiting for your package (On demand only) |
package_accepted | Your package has been picked up |
out_for_delivery | Your package is out for delivery |
provider_at_dropoff | When the shipping provider is at or close to the recipient (On demand only) |
delivered* | Your package was delivered |
address_issue | There is an issue with the address |
contact_provider | There was an issue with your package, please contact the provider |
delayed | The package delivery has been delayed |
attempted | A delivery was attempted but could not be completed |
rescheduled | The delivery for your package has been rescheduled |
scheduled | Your delivery has been scheduled |
driver_dispatched | Driver assigned and en route |
package_at_waypoint | Your package has arrived at an intermediate location in the delivery network |
in_transit | Your package is in transit |
pickup_available | Your package is available to be picked up at the provider location |
received | Your package has been received |
package_damaged | Your package has been damaged in transit |
picked_up | Your package has been picked up |
completed | Your package delivery has been completed |
destroyed | Your package has been destroyed |
recipient_at_pickup | Recipient has arrived and identity confirmed at pickup location |
return_to_sender* | Your package has been returned to the sender |
package_undeliverable* | The package is not able to be delivered |
package_lost* | The package has been lost. Contact the provider for more details |
canceled* | This delivery was canceled by the sender |
added_to_container | Your package has been added to container |
removed_from_container | Your package has been removed from container |
added_to_vehicle | Package loaded into vehicle |
removed_from_vehicle | Package unloaded from vehicle |
delivered_to_provider | Package transferred to provider |
| Event | Description |
|---|---|
tracker.created | When the tracker is created. |
tracker.updated | When the tracker is updated. |
tracker.coordinates_updated | The live location was updated in the shipment, but the status was not changed. |
tracker.deleted | When the tracker is deleted. |
tracker.shipment_chained | Multiple shipments linked. |
tracker.shipment_unchained | Multiple shipments unlinked. |